‘Reputation – years to build, seconds to lose (foxton vs the image group)’ is well worth a read. How true that your reputation can change so quickly on the internet.

‘Word of mouth is the best form of advertising’ is something that will always be true in business; on or off line. It is all a little bit scary really. Just by making one tiny mistake you can manage to really muck things up!

It is bad enough (more…)